Thanks for the reply.
It is night in China now and I will follow up the refund tomorrow morning when I arrive at the office.
We met quite a lot of cases that when we process the refund the customers informed us they got the parcel. So that is why our customer service stuff always persuade the customers wait for a longer. But for your case, it is definitely our fault. We have no reason to make you wait for such a long time. I am sure your order was sent out. However, I would like to refund as a compensation.
I will talk to the logistic team as well to see the possibility that switching to a better carrier and building an offshore warehouse to optimize the shipping.
Your project sounds really meaningful. We could sponsor the products to this project if you still need them!
Leslie Liao
Statistics : Posted by guymcc • on Mon Nov 11, 2013 6:07 pm • Replies 7 • Views 1001
It is night in China now and I will follow up the refund tomorrow morning when I arrive at the office.
We met quite a lot of cases that when we process the refund the customers informed us they got the parcel. So that is why our customer service stuff always persuade the customers wait for a longer. But for your case, it is definitely our fault. We have no reason to make you wait for such a long time. I am sure your order was sent out. However, I would like to refund as a compensation.
I will talk to the logistic team as well to see the possibility that switching to a better carrier and building an offshore warehouse to optimize the shipping.
Your project sounds really meaningful. We could sponsor the products to this project if you still need them!
Leslie Liao
Statistics : Posted by guymcc • on Mon Nov 11, 2013 6:07 pm • Replies 7 • Views 1001